Silk and Cotton Ajrakh Scarf - Red and Blue Geometrics

 How do I pay for my order?

Payment is accepted through PayPal and Credit Cards. If you don’t have a Paypal account, you can still pay using a debit or credit card.

When will I get my parcel?

I aim to ship your item as soon as possible. This is usually within 1 - 2 business days.

There are currently long delays to shipping due to reduced flights during the coronavirus pandemic.  We really appreciate your support and patience.

Estimated shipping times – actual delivery time depends on your location:

Australia: 3-5 business days

North America and Asia Pacific: 7-10 business days

Rest of the world: 10-14 business days

In busy Holiday times this time may be longer.

Where are your goods shipped from?

Parcels are shipped from Cairns in Australia.

What about Customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply to your country. I am not responsible for any delays due to customs requirements - if you have concerns about the customs laws in your country, please investigate before purchase.

Do you do gift wrapping?

Your parcel will be carefully wrapped in fancy tissue paper and mailed in an Australia Post satchel to keep it safe for the journey to your home!   If you require a gift item sent to another address please notify me and make sure you add the correct address - I will also add a gift card!

How do I clean my fabrics?

Some color transfer is normal for hand dyed and indigo fabrics for the first few washes, so fabrics should be washed separately, without soaking. Hand washing in cold water with a gentle soap and line drying is recommended . It is advisable not to tumble dry or to use bleach.  This will help preserve the softness and long life of your new fabrics.

What is the benefit of subscribing to your newsletter?

Newsletter customers will get 10% off their first order from the shop after signing up.  You will also get special offers, sneak peeks at new updates and info about fabric techniques and textile travels!

What if I need to return something?

Handmade fabrics, especially vintage items, by their nature will have some variations in color, texture and design throughout the piece. I have endeavored to make this clear in our descriptions and photographs.  Note that many items have been made in small villages and that these variations should be expected.  These are the special qualities that make each handmade piece truly unique.

Many fabrics are one-off pieces and you will never find another one like it!!  I wish you to be happy with your order, so please contact me within 10 days of receiving it if you have any problems. Note that I don't accept exchanges or cancellations, or returns for changing your mind!

I will accept returns if I deem goods to be damaged or defective but cannot accept returns for personalized orders. Items approved for return must be shipped back to me within 14 days of delivery. Buyers are responsible for return shipping costs.   If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What is my Privacy Policy?

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify. You can reference the Shopify Privacy Policy to learn more about its privacy practices. 

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (phone number for a tracking, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Shopify Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with Shopify as necessary to provide you my services and comply with my obligations under both the Shopify Seller Policy and Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US, Australia and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law:  I, Lakshmi Bonneau am the data controller of your personal information. If you have any questions or concerns, you may contact me at lakshmi@palludesign.com.